FAQ

Are you working on a wired intelligence keypad or anything of that sort to enable residents to exit?

Tags are currently accommodated for and we are looking into a slave keypad for the MkII system.

What accessories are necessary to make use of remotes on the MK II system?

This feature is standard on the MkII

Does the intercom come with a battery and what is the backup time?

Yes, the system comes with a backup battery which last for at least 2 hours.

Can you use any remote on the M2 intercom?

The Nova remote is fully compatible, however the system does not yet support other remotes. 

Does the intercom come with a battery and what is the backup time?

Yes, the system comes with a backup battery which last for at least 2 hours.

Is it possible to put an anti-tamper on the intercom and get a report to indicate that someone was trying to tamper with the intercom?

The anti-tamper system is a standard feature on the MkII.

How I check the version of the system?

Press *#0001 and the firmware version should pop up, this function will be available on the G2 Web application shortly. 

How do I check the battery voltage?

Press *#0005 and the voltage should appear on the screen, this function will be available on the G2 Web application shortly.

How do I check the signal strength for an intercom device?

Press *#0002 to get the signal strength displayed, this function will be available on the G2 Web application shortly.

How do I reboot my intercom?

Press *#0004 and this will reboot the intercom.

How long does it take before my numbers are updated on the intercom?

The intercom is programmed to synchronise every 24 hours. However if you would like to implement the numbers immediately, press *#0003 on the intercom or click Synchronise on the website.

How do I obtain login details for a Comb intercom?

Once your registered installer has created your complex/organisation on the website you should automatically receive a SMS and email, based on the information supplied to your installer.

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